Auto Generate and Track Ticket
Users can submit tickets through the website, that will auto create ticket
Emails submitted by users are directly converted into tickets. Each of your support teams can use separate email.
On creation of support ticket, customer will auto notified his ticket number with support executive details by mail & sms
Customer can track progress of his ticket, and he can even interact with his support person directly through Teknovate Helpdesk
Assign support person
Assign an appropriate support person to each ticket, and that person gets notified through mail.
Work together as a team effectively
Add followers to get help from other team members to solve the issue of your client as soon as possible. So now all the followers can communicate and solve this issue.
Track Ticket Progress
Manage several stages of the ticket, and one click move from one stage to another, helps you to track progress of each ticket.
Set Priority as well as Deadline to complete the work on each ticket, so the service person can plan his work and finish all tasks on time.
Increase Team’s Performance
Auto Assign Ticket
Automatically assign tickets to the service person based on several parameters so the best person can serve your customer.
Personalised ticket dashboard
Each service person can get his own tickets, with its stage, deadline and priority so he can plan his work accordingly.
Track time consumed in each task, and also maintain a timesheet to track his own performance.
Automatic EMail Notification
Teknovate Helpdesk will auto send mail on each stage change and on completion of the ticket so customers can be aware of the progress of his ticket.
Analytic & Reporting
Personalised Dashboard for each service team and service perso where they can get and analyse his own tickets and plan his work.
Task Analytics & Reports
Generate lots of reports to analyse average service ticket completion time, employee workload etc.
Generate employee wise service report with average completion time to track his performance.
Customer satisfaction ratings
Customers can give reviews and ratings on completion of tasks which help you to analyze customer satisfaction and improve your service.