Satisfy your customers, and win them for lifetime..!


Track, Prioritize, and solve your customer’s problems and make them feel awesome about your brand !!!

Auto Generate and Track Ticket

Auto Generate and Track Ticket

Website

Users can submit tickets through the website, that will auto-create ticket

Email

Emails submitted by users are directly converted into tickets. Each of your support teams can use a separate email.

Customer Notification

On creation of support ticket, the customer will auto notified his ticket number with support executive details by mail & SMS

Customer Interaction

Customer can track the progress of his ticket, and he can even interact with his support person directly through Teknovate Helpdesk

Ticket Management

Ticket Management

Assign support person

Assign an appropriate support person to each ticket, and that person gets notified through mail.

Work together as a team effectively

Add followers to get help from other team members to solve the issue of your client as soon as possible. So now all the followers can communicate and solve this issue.

Track Ticket Progress

Manage several stages of the ticket, and one-click move from one stage to another helps you to track the progress of each ticket.

Prioritize Tickets

Set Priority as well as Deadline to complete the work on each ticket, so the service person can plan his work and finish all tasks on time.

Increase Team’s Performance

Increase Team’s Performance

Auto Assign Ticket

Automatically assign tickets to the service person based on several parameters so the best person can serve your customer.

Personalized ticket dashboard

Each service person can get his own tickets, with its stage, deadline, and priority so he can plan his work accordingly.

Time Tracking

Track time consumed in each task, and also maintain a timesheet to track his own performance.

Automatic Email Notification

Teknovate Helpdesk will auto-send mail on each stage change and on completion of the ticket so customers can be aware of the progress of his ticket.

Analytics & Reporting

Analytic & Reporting

Dashboard

Personalized Dashboard for each service team and service person where they can get and analyze his own tickets and plan his work.

Task Analytics & Reports

Generate lots of reports to analyze average service ticket completion time, employee workload, etc.

Track Performance

Generate employee wise service report with average completion time to track his performance.

Customer satisfaction ratings

Customers can give reviews and ratings on completion of tasks which help you to analyze customer satisfaction and improve your service.

Sectors that uses Teknovate Helpdesk to increase their revenue


Automobile

Teknovate Helpdesk can handle complete service management from ticket generation to service completion with advance tracking facility to manage after sales service efficiently.

Travels & Hospitality Industry

Customer satisfaction is the key for Hospitality industry, so Teknovate Helpdesk help to improve service management and customer satisfaction to improve their business.

Financial Service Sector

Customer can create his service ticket, track the progress and respond immediately to get a unique personalised experience in finance service sector and improve their business.

E-Commerce Sector

In this competitive market of E-Commerce sector, Service is the key to success, which can be improved with Teknovate Helpdesk so user attracts to buy with increased trust.

IT Sector

Customer can create his ticket, and he can easily interact with the developer to increase the speed of development. it reduces the cost and increase customer satisfaction.  

FMCG Sector

Teknovate Helpdesk helps to manage the ticket and assign it to the appropriate person, so it can be resolved as early as possible. and also generate reports to analyse performance.

Engineering Sector

By Teknovate Helpdesk, user can add follower from his team member, and they can cumulatively resolve the ticket and increase the productivity of the team and each service person.

Electric & Electronics Industry

Teknovate Helpdesk helps to manage your service team and service person, each person can get his pending task with deadline so he can plan his work accordingly to improve performance.

Other Service Business

Teknovate Helpdesk is the best service ticket management software, which can help to all the service industry to manage their service ticket & Employees effectively and increase the profit.