Satisfy your customers, and win them for lifetime..!


Track, Prioritize, and solve your customer’s problems and make them feel awesome about your brand !!!

Auto Generate and Track Ticket

Auto Generate and Track Ticket

Website

Users can submit tickets through the website, that will auto create ticket

Email

Emails submitted by users are directly converted into tickets. Each of your support teams can use separate email.

Customer Notification

On creation of support ticket, customer will auto notified his ticket number with support executive details by mail & sms

Customer Interaction

Customer can track progress of his ticket, and he can even interact with his support person directly through Teknovate Helpdesk

Ticket Management

Ticket Management

Assign support person

Assign an appropriate support person to each ticket, and that person gets notified through mail.

Work together as a team effectively

Add followers to get help from other team members to solve the issue of your client as soon as possible. So now all the followers can communicate and solve this issue.

Track Ticket Progress

Manage several stages of the ticket, and one click move from one stage to another, helps you to track progress of each ticket.

Prioritize Tickets

Set Priority as well as Deadline to complete the work on each ticket, so the service person can plan his work and finish all tasks on time.

Increase Team’s Performance

Increase Team’s Performance

Auto Assign Ticket

Automatically assign tickets to the service person based on several parameters so the best person can serve your customer.

Personalised ticket dashboard

Each service person can get his own tickets, with its stage, deadline and priority so he can plan his work accordingly.

Time Tracking

Track time consumed in each task, and also maintain a timesheet to track his own performance.

Automatic EMail Notification

Teknovate Helpdesk will auto send mail on each stage change and on completion of the ticket so customers can be aware of the progress of his ticket.

Analytic & Reporting

Analytic & Reporting

Dashboard

Personalised Dashboard for each service team and service perso where they can get and analyse his own tickets and plan his work.

Task Analytics & Reports

Generate lots of reports to analyse average service ticket completion time, employee workload etc.

Track Performance

Generate employee wise service report with average completion time to track his performance.

Customer satisfaction ratings

Customers can give reviews and ratings on completion of tasks which help you to analyze customer satisfaction and improve your service.

Sectors that uses Teknovate Helpdesk to increase their revenue


Automobile

Lorem ipsum dolor sit amet, eam et reque justo quidam, te est audire persius Duis meis quas vim ex, ius no oblique phaedrum

Travels & Hospitality Industry

Lorem ipsum dolor sit amet, eam et reque justo quidam, te est audire persius Duis meis quas vim ex, ius no oblique phaedrum

Financial Service Sector

Lorem ipsum dolor sit amet, eam et reque justo quidam, te est audire persius Duis meis quas vim ex, ius no oblique phaedrum

E-Commerce Sector

Lorem ipsum dolor sit amet, eam et reque justo quidam, te est audire persius Duis meis quas vim ex, ius no oblique phaedrum

IT Sector

Lorem ipsum dolor sit amet, eam et reque justo quidam, te est audire persius Duis meis quas vim ex, ius no oblique phaedrum

FMCG Sector

Lorem ipsum dolor sit amet, eam et reque justo quidam, te est audire persius Duis meis quas vim ex, ius no oblique phaedrum

Engineering Sector

Lorem ipsum dolor sit amet, eam et reque justo quidam, te est audire persius Duis meis quas vim ex, ius no oblique phaedrum

Electric & Electronics Industry

Lorem ipsum dolor sit amet, eam et reque justo quidam, te est audire persius Duis meis quas vim ex, ius no oblique phaedrum

Other Service Business

Lorem ipsum dolor sit amet, eam et reque justo quidam, te est audire persius Duis meis quas vim ex, ius no oblique phaedrum