Best Helpdesk CRM Software
To manage your after-sales complaint effectively, and increase your customer satisfaction ratio.
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Best After Sales Support Management Helpdesk software
Centralized Ticket Management
In any business, Customer satisfaction is the main key to success, and it will the main parameter, which can create your brand value, due to which your customer will be committed to your brand for a lifetime.
Teknovate Helpdesk Ticketing CRM is One stop solution, integrated with all the other departments of your business like marketing, sales, accounting, etc. so your salespeople can directly create the ticket for your client. It can also integrate to create a ticket from incoming mail as well as from your website.
For better Ticket management, You can classify these Tickets into various stages as per your ticket resolution process. The helpdesk ticketing system can help to track and resolve each ticket immediately with minimum effort.
Auto Assign ticket
In Teknovate Helpdesk Ticketing system CRM, you can Create Multiple teams and set your own rules based on geography or type of complaints to assign each new ticket to the concerned service team and person.
Through this, you can assure that each ticket reaches the proper service person without any delay, and that can be resolved ASAP to increase your customer satisfaction with ease.
You can also save a lot of time for your management to create the leads manually create the leads and assign them to the concerned personally and assign them to concerned person manually. So they can invest this time in the improvement of your business and like this, you can get the best ROI from the Teknovate Helpdesk CRM.
Auto Send Ticket Status to customer
Teknovate Helpdesk Ticketing system CRM is empowered with an advance automation tool, through which you can update the live status of the complaints created by your customer by automatic E-mail, SMS & WhatsApp.
Auto Send ticket number on registration of complaint, name & number of the service person with our support ticketing systems. Also Send ticket resolution update on the closing of ticket.
Increase the trust of your customer in your service through transparency and also decrease the communication time so your service person can focus on the resolution of the issue rather than being involved in the updation of the current status of the ticket.
Teknovate Helpdesk CRM software or Service desk software will help you to set the priority and deadline for each ticket, so your service person can resolve each ticket on time-based on the priority set on each ticket.
Like this, Teknovate Helpdesk will make your complaint management smooth with help desk chat software, so your service person will not waste a single minute on administrative work.
So you can resolve maximum tickets with minimum service persons, and save a lot every month with maximum customer satisfaction to get the best return on your investment made in Teknovate Helpdesk CRM Software.
Improve Yourself by Powerful Analytic Reports
Teknovate Helpdesk CRM is the complete customer service desk where you do not just manage your after-sales services operations easily, But it will generate unlimited analytical reports of your after-sales management department.
This customer service desk platform will power you to get a 360-degree view of your complaint management team's performance and the product-wise complaints you receive so you can improve it with ease.
Live analytical reporting will also help you to take the right decision at the right time to resolve the root cause of the Problem to decrease the customer complaint ratio from your product or service with desk software.
Go Mobile to work from anywhere
Nowadays everything goes to the mobile, so it is very important that your employees can work from anywhere through their mobile. here the Application of Teknovate Helpdesk CRM will help.
With our online helpdesk ticketing system application, your service person will never lose any task, due to an on-time POP-UP Notification, and he can communicate with the client, and update the status of the ticket in just one click, so it will increase the performance of your employee.
You can also track your field service person by GPS. so it will make fun for your users and you get live reports of all the operations of your business.
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Features of Teknovate Helpdesk CRM Software
Auto Generate Ticket
- Auto-generate tickets from incoming email, from your website, etc.
- The customer will get his ticket number by WHatsapp, mail and SMS
- Customer can track the progress of his ticket
Auto Assign Ticket
- Auto Assign a ticket to your concerned service person
- Immediately get notified for each ticket assigned to service person
- He can Start working on each ticket based on priority
Track each Ticket's Progress
- Dynamic Service Pipeline to classify tickets in different stages for better management
- Resolve each complaint as fast as possible through better management
- Increase service team performance through better clarity
Dynamic Advance Reporting
- Service person-wise pending complains
- Service person / Team wise performance tracking
- Product-wise/ Complain category-wise analysis
- Priority-wise pending complains
Teknovate CRM is the Best Helpdesk CRM Software (Complaint Management Software) to manage field service
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